I have been charged for 1600 kgs of freight, but my shipment only weights 850 kgs. Why the difference?

Your chargeable weight was 1600 kgs due to the dimensions of your shipment. All dimensions are multiplied and divided by a standard formula and the sum of that is reflected in volume weight. If that volume weight exceeds your actual or gross weight you will be charged for whichever is the higher weight.

The formula for that is 1:6 or in layman's terms, 1 kg equals 6000 cubic centimeters. If your dimensions, however, are reflected in inches, the factor to consider is 1 lb equals 166 cubic inches.

What must I do when I am told that I must legalize my export?

All export documents must be presented to the receiving country's consulate to have each document stamped with the official seal of that country prior to exportation.

When is a B13 required for exports from Canada?

There are a number of regulations that govern whether a B13 is required. Once of which are goods valued in excess of $2000.00 CAD. There are a number of other exceptions to this requirement.

Numerous regulatory changes are pending under AMPPS. For complete information, contact your local PBB office.

How do I determine the "volume weight"?

Volume weight is determined by using the following calculations for those shipments with dimensions in centimeters: (Length x Width x Height) divided by 6000 = volume in kilograms.

Do all ocean shipments require an original OBL to be surrendered prior to delivery?

In most cases, this is required. The seller has the option of requesting an "express bill of lading" which will allow for the release of the cargo without the original ocean bill of lading.

Are my airfreight charges based on the actual weight of the cargo only?

IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.

How come my freight did not make the connection from Amsterdam to Tokyo - I did?

The time between transfers for passengers and cargo differ greatly. While passengers can have schedules with even a ˝ hour to an hour to spare between flights, with cargo it takes a minimum of three-five hours from arrival of one airplane to another. Freight off one airplane might have multiple destinations and has to be transferred. Also, the location on the arrival aircraft could be a factor. This has to do with the balance of the airplane, position goods were loaded in, size of freight and containerized or not.

When does the carriers liability begin and end?

The Company shall be liable for loss of or damage to the goods occurring between the time when the Company takes the goods into its charge and the time of delivery.

What is the limitation for goods that are lost or damaged?

For delay, depreciation of or damage to goods, the freight forwarder's liability is limited to SDR (Special Drawing Rights) 8.33 per kg gross of the part of the goods, which have been lost, depreciated or damaged.